Every HerbOcean order is packed and dispatched from our own manufacturing facility in Delhi, the same premises where the formulations are made under AYUSH Licence No. DL-474 A&U. Keeping dispatch in-house lets us check each unit, batch and seal before it leaves.
Processing time
Orders are usually processed within 1–3 working days of confirmation. Tailas, Lepas and creams are stocked in small batches, so on rare occasions a fresh batch may add a day; if that happens we will tell you rather than keep you guessing. Orders placed on Sundays or public holidays enter the queue the next working day.
Delivery time
Once dispatched, parcels are delivered across India in 4–8 working days through our courier partners (via Shiprocket). Metros and most of North India typically sit at the quicker end of that range. Remote pincodes, the North-East, monsoon disruptions and festival rushes can stretch it to the longer end. These are estimates rather than guarantees — couriers occasionally have their own delays — and we will help you chase any parcel that seems stuck.
Charges
Shipping is free on all orders across India. There is no delivery charge on prepaid (UPI, card or netbanking) orders, whatever the order value. A small handling fee applies to Cash on Delivery orders and is shown clearly at checkout before you confirm, so there are no surprises at the doorstep.
Tracking
As soon as your order ships you will receive the tracking details by email, and by SMS where available. You can also track any order at any time on our Track Order page using your order number or the courier AWB number. Tracking usually goes live within 24 hours of courier pickup.
Serviceability
Enter your pincode on any product page to check delivery serviceability and the expected timeline before ordering. If your pincode is not serviceable, write to us at care@roshnibotanicals.com and we will look for an alternative courier for you.
Address changes
We can correct or change a delivery address only until the order is dispatched. Once a parcel is with the courier the address cannot be edited, so do double-check the house number, landmark and pincode at checkout.
Undelivered parcels
Couriers attempt delivery up to three times and will usually call first. If a parcel goes undelivered because of a wrong number, locked premises or an address that could not be found, it returns to us. We will then contact you to reship it or, for prepaid orders, refund it in full.