HerbOcean products are AYUSH-licensed Ayurvedic medicines for external use, made in small batches. Like all personal-care preparations, once a bottle or jar has been opened it cannot re-enter stock for hygiene reasons, so we accept returns only for items that arrive damaged, defective or incorrect — and we keep that process genuinely painless.
Damaged, defective or wrong item
If your order arrives damaged in transit, leaks, looks tampered with, or simply is not what you ordered, write to us at care@roshnibotanicals.com within 48 hours of delivery with your order number and a clear photograph of the product and the outer packaging. Please keep the packaging until we reply; photographs of the parcel as it arrived make the courier claim much faster. We will arrange a replacement at no cost, or a full refund, whichever you prefer. Where a return pickup is needed, we arrange and pay for it.
What we cannot accept
Opened or used products (unless they arrived damaged or defective), products bought anywhere other than roshnibotanicals.com, and requests made after the 48-hour reporting window. A skin reaction is not by itself grounds for return: every formula lists its full ingredients on the product page, and we recommend a patch test on the inner forearm before first use. If something feels wrong all the same, write to us anyway. We read every mail.
Refund timeline
Approved refunds are issued to the original payment method within 5–7 working days of approval. Banks and card networks sometimes take a further 2–3 working days to reflect the credit. For Cash on Delivery orders we refund by bank transfer or UPI once you share your details. We will never ask for an OTP, PIN or card number to process a refund; anyone who does is not us.
Cancellations
You can cancel an order at any time before it is dispatched by writing to care@roshnibotanicals.com with your order number, and prepaid amounts are refunded in full. Once an order has shipped it can no longer be cancelled, and the standard return terms above apply instead.
Questions
If a situation is not quite covered by these terms, write to care@roshnibotanicals.com. A real person at the Delhi facility replies, usually within one working day.