Refund and Return Policy

At Roshni Botanicals, we want you to be satisfied with your purchase. If for any reason you’re not, we offer a flexible refund and return policy. Products can be returned within 30 days of delivery, provided they are in their original packaging and in a resealable condition.

Return Conditions for Damaged Products
We accept returns only under the following conditions:

The product was damaged during delivery (e.g., broken bottle, leakage, or cracked cream container).

The product is unopened and unused.

The product is in its original packaging and in a resealable condition.

You must contact us before initiating a return.

Refunds

– Refunds will be issued in the original payment method.
– Refunds will be processed within 5-7 business days of receiving the returned product.
– Refunds will include the full amount paid for the product, minus any shipping costs.

Cancellations

– If you need to cancel an order, please contact us as soon as possible.
– Orders can be cancelled before they ship, but not after.
– If an order has already shipped, please follow our return process.

Exceptions

– Certain products, such as opened or used items, are not eligible for returns.
– Products marked as “final sale” or “clearance” are not eligible for returns.

Return Shipping

– Return shipping is the responsibility of the customer.
– We recommend using a trackable shipping method and keeping a record of the tracking number.

Damaged or Defective Products

– If you receive a damaged or defective product, please contact us within 7 days of delivery.
– We will provide a replacement or refund, at our discretion.

If you have questions or concerns about our refund and return policy, please email us at [info@roshnibotanicals.com]. Thank you for shopping at Roshni Botanicals!